Privacy Policy

We take your privacy very seriously and we ask that you read this privacy policy carefully as it contains important information on who we are, how and why we collect, store, use and share your personal data, your rights in relation to your personal data and how to contact us and supervisory authorities in the event you have a complaint relating to our processing of your personal data.

Who We Are

R & R Mills Contractors Limited, incorporated and registered in England and Wales with company number 06459144 and registered office at Hawthorn Cottage Ketton Road, Empingham, Oakham, England, LE15 8QD, trading as Rightstore (collectively referred to as “we”, “us” or “our” in this privacy policy) is the operator of this website www.rightstore.co.uk.

We are responsible, as 'controller', for your personal data. We have appointed Kate Mills as the Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the DPO using the information set out in the ‘How to contact us and complaints’ section below.

The Personal Data We Collect And Use About You

Personal data means any information about an individual from which that person can be identified.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data includes first name, last name, any previous names, username or similar identifier, marital status, title, date of birth and gender;
• Contact Data includes postal address, email address and telephone numbers;
• Financial Data includes bank account and payment card details;
• Transaction Data includes details about payments to and from you and other details of services you have purchased from us;
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device ID and other technology on the devices you use to access this website;
• Profile Data includes your username and password, purchases made by you, your interests, preferences, feedback and survey responses;
• Usage Data includes information about how you interact with us and use our website and services;
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

Aggregated data

We also collect, use and share aggregated data such as statistical or demographic data which is not personal data as it does not directly (or indirectly) reveal your identity. For example, we may aggregate individuals’ Usage Data to calculate the percentage of users accessing a specific website feature in order to analyse general trends in how users are interacting with our website to help improve the website and our service offering.

Personal data about other individuals

If you give us personal data on behalf of someone else as an alternate contact, referee or next of kin, you confirm that the other person has agreed that you can give consent on his/her behalf to the processing of his/her personal data and receive on his/her behalf any data protection notices.

Special categories of personal data

We will not usually ask you to provide special categories of personal data. We will only ask you to provide special categories of personal data if we need to for a specific reason, for example, if we believe you are having difficulty dealing with your account due to illness. If we request such personal data, we will explain why we are requesting it and how we intend to use it. We will only collect special categories of personal data with your explicit consent.

Special categories of personal data include information relating to your ethnic origin, political opinions, religious beliefs, whether you belong to a trade union, your physical or mental health or condition, sexual life, and whether you have committed a criminal offence.

Children

This website is not intended for children. We do not knowingly collect personal data relating to children under the age of 18.

If you are a parent or guardian of a child under the age of 18 and think that we may have personal data relating to that child, please contact us using the information set out in the ‘How to contact us and complaints’ section below. We will ask you to prove your relationship to the child and if you do so you may (subject to applicable law) request access to and deletion of that child’s personal data.

How And When We Collect Your Personal Data

We use different methods to collect data from and about you including through:

• Your interactions with us. You may give us your personal data by filling in online forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you apply for our services, create an account on our website, request marketing to be sent to you, give us feedback or contact us;
• Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Please see ‘Use of cookies’ section below for further details.
• Third parties or publicly available sources. We will receive personal data about you from various third parties. Technical Data is collected from analytics providers, advertising networks and search information providers. Contact, Financial and Transaction Data is collected from providers of technical and payment services. Identity and Contact Data is collected from data brokers or aggregators. Identity and Contact Data is collected from publicly available sources.

Use Of Cookies

A cookie is a small file of letters and numbers which is placed onto your browser or the hard drive of your computer (or other electronic device such as a mobile telephone or tablet) when you use our website if you agree.

We use cookies and other similar tracking on our website. We do this to find out things such as the number of visitors to the various parts of the site.

We use analysis software to look at internet protocol (IP) addresses and cookies to improve your experience as a user of our website. We do not use this information to develop a personal profile of you.

We use the following cookies:

• Strictly necessary cookies. These are cookies that are required for the operation of our website. These essential cookies are always enabled because our website will not work properly without them. You can switch off these cookies in your browser settings but you may then not be able to access all or parts of our website;
• Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works.
• Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you and remember your preferences.
• Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.

You can find out more information about the individual cookies we use and the purposes for which we use them in the table below:

You can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, if you use your browser settings to block all cookies (including essential cookies), some of our website features may not function as a result.

For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org.

Some cookies and similar technologies are provided by third parties, including Cookiebot, Google and CallTrackingMetrics. These providers may receive information about your device and use of our website to provide consent management, analytics, advertising and call-tracking services.

Cookies and similar technologies have different storage periods, as shown in the table above. Session storage ends with the browser session; cookies with a stated duration expire after that period, although the period may restart when the cookie is set again. Persistent local storage does not have a fixed browser expiry and may remain until it is removed by the website, the provider, your browser or you. You can clear stored cookies and site data through your browser settings.

If you have any questions or concerns about our use of cookies, please send us an email at spalding@rightstore.co.uk.

Reasons We Can Collect And Use Your Personal Data

The law requires us to have a legal basis for collecting and using your personal data. We rely on one or more of the following legal bases:

Performance of a contract with you

When you make enquiries with us before you become a customer, we need to collect personal data about you so that we can take steps to enter into a contract with you.

Once you have become a customer, we need to collect and use personal data to provide services to you and to claim our right to be paid in return for our services under our contract with you.

Legal obligation

We collect and use your personal data where it is necessary to comply with a legal obligation that we are subject to. For example, we will take copies of documents that identify you so that we can comply with anti-money laundering and counter-terrorist financing requirements. We will identify the relevant legal obligation when we rely on this legal basis.

Legitimate interests

Our priority is to make sure we give a high quality and secure service to customers and to follow up effectively on enquiries even though we accept that not all enquiries will lead to a business relationship or contract.

We may use your personal data where it is necessary to conduct our business and pursue our legitimate interests, for example to prevent fraud and enable us to give you the best and most secure customer experience. We make sure we consider and balance any potential impact on you and your rights (both positive and negative) before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

We have set out below, in a table format, a description of all the ways we plan to use the various categories of your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Direct marketing

We will also send you marketing communications about other services we can offer you and to update you about our activities and promotions which may be of interest to you. If you would like to stop receiving such marketing communications, just contact us using the information set out in the ‘How to contact us and complaints’ section below and let us know. If you ask us to stop contacting you in this way, you can also ask us to start again at any time. Please note that if you opt out of receiving marketing communications, you will still receive service-related communications that are essential for administrative or customer service purposes.

We will get your express consent before we share your personal data with any third party for their own direct marketing purposes.

Credit checking

We may do a credit check on you so that we and other companies in our group can make credit decisions about you and businesses associated with you. These checks may also be used to help prevent and detect fraud and money laundering.

Our search will be recorded on the files of the credit reference agency.

We may also disclose personal data about how you conduct your account to credit reference agencies and your personal data may be linked to records relating to other people living at the same address or who are financially linked to you.

If you provide false or inaccurate personal data to us and we suspect fraud, we will record this.

When will we contact any other person about you?

If you provide us with details of any other person, we may contact that person to discuss and share the details of your account with that person and deal with that person in relation to your account as if that person was you. We may particularly want to do this if we are unable to get in touch with you for any reason. If you change your mind, you can contact us using the information set out in the ‘How to contact us and complaints’ section below and have this person taken off your account.

Who your information might be shared with

We may disclose your personal data to:

• other companies within our group;
• service providers under contract with us to support our business operations, such as fraud prevention, debt collection or technology services;
• credit reference agencies—see 'Credit checking' section above;
• our insurers and insurance brokers if you take out insurance cover through us;
• trade associations of which we are a member;
• law enforcement or government agencies in connection with any investigation to help prevent or detect unlawful activity;
• any person or agency if we need to share that personal data to comply with the law or to enforce any agreement we may have with you or to protect the health and safety of any person;
• any person who you have named as a person we can contact to discuss your account;
• any person who is your agent or representative, such as the holder of a power of attorney, a legal guardian or person administering a will;
• any person who we are negotiating with as a potential buyer of our business or property or if we are proposing to merge our business with another business; and
• credit card associations if specifically required.

If we pass data on to insurers, they may enter your personal data onto a register of claims which is shared with other insurers to prevent fraudulent claims.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. If we share your personal data with a third party, we will require them to comply with our instructions in connection with the processing of your personal data and not for their own business purposes.

International Transfers

Some of our website service providers, including Google and CallTrackingMetrics, may process personal data outside the UK. Further information about the locations and safeguards used by these providers is available in their privacy and data-transfer information. Please contact our DPO if you would like further information about international transfers involving your personal data.

Keeping Your Personal Data Secure

We have appropriate security measures in place to prevent personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a genuine business need to know it. Those people will only process your personal data in an authorised manner and are subject to a duty of confidentiality.

We will use technical measures to safeguard your personal data, for example access to your customer account is controlled by a password and username that are unique to you; we store your personal data on secure servers; and Financial Data is encrypted on the secure server.

We have procedures in place to deal with any suspected personal data security breach. We will notify you and any applicable supervisory body of a suspected personal data breach where we are legally required to do so.

While we will use all reasonable efforts to keep your personal data safe, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that is transferred from you or to you via the internet. If you have any concerns about your personal data, please contact us using the information set out in the ‘How to contact us and complaints’ section below.

How Long Do We Keep Your Personal Data?

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

By law, we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six (6) years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your personal data. Please see ‘What rights do you have?’ section below for further information.

What Rights Do You Have?

Under the data protection laws, you have a number of important rights in relation to your personal data. These include the following:

• Request access to your personal data (commonly known as a “subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it;
• Request correction of the personal data that we hold about you. This enables you to require us to correct any incomplete or inaccurate data which we hold about you, though we may need to verify the accuracy of the new data you provide to us;
• Request erasure of your personal data in certain circumstances. This enables you to require the erasure of your personal data where there is no good reason for us continuing to process it. You also have the right to ask us to erase your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your personal data unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
• You have the absolute right to object at any time to the processing of your personal data for direct marketing purposes (see ‘Direct marketing’ section above for details of how to object to receiving direct marketing communications);
• Object to our continued processing of your personal data where we are relying on a legitimate interest (or those of a third party) as the legal basis for that particular use of your personal data (including carrying out profiling based on our legitimate interests). In some cases, we may demonstrate that we have compelling legitimate grounds to process your personal data which override your right to object;
• Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data if you want us to establish the data’s accuracy, where our use of the data is unlawful but you do not want us to erase it, where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims, or you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it;
• Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used and machine-readable format. Note that this right only applies to automated data which you initially provided consent for us to use or where we used the data to perform a contract with you.

Further information on each of these rights is available from the Information Commissioner’s Office (ICO).

If you would like to exercise any of the rights set out above, please:

• contact us using the information set out in the ‘How to contact us and complaints’ section below,
• let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill) to help us confirm your identity and ensure your right to access your personal data or to exercise any of your other rights – this is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it, and
• let us know the personal data to which your request relates, including any account or reference numbers, if you have them.

We may also contact you to ask you for further information in relation to your request to speed up our response.

You will not have to pay a fee to access your personal data or to exercise any of the other rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

How To Contact Us And Complaints

We hope that we can resolve any query or concern you raise about the way we use your personal data. Please contact us if you have any questions about this privacy policy or the personal data we hold about you.

If you wish to contact us, please send an email to our DPO at spalding@rightstore.co.uk or call our DPO on 01775 828663.

You have the right to lodge a complaint with a supervisory authority. The supervisory authority in the UK is the Information Commissioner’s Office (ICO) who may be contacted through their website at https://ico.org.uk/concerns/ or by telephone on 0303 123 1113. However, before doing so please make sure you have first made your complaint to us or asked us for clarification if there is something you do not understand. The ICO will expect you to have done this before reviewing your complaint.

Changes To The Privacy Policy And Your Duty To Inform Us Of Changes

This version of the privacy policy was last updated in September 2026.

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us, for example a new address or email address.

Third-Party Links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.